Resources

Zoom unifies video conferencing, a modern cloud phone solution, group messaging, and software-defined video conference rooms all into one easy-to-use platform for your business. Check it out!

Zoom is your single platform for business video, voice, chat, and meetings. Read on to discover how a modern enterprise cloud phone system from Zoom can improve your business communications:

Curious to learn how you can deliver an exceptional customer experience? Talkdesk CX Cloud™ is an automation-first customer experience solution that will help you to optimize your most critical customer service processes.

Successful cloud migrations require careful planning and design to match your specific business needs, plus detailed coordination for a seamless implementation. Learn how we can help you complete your cloud migration successfully:

Are you getting all you can from your cloud solution? The day-to-day of maintaining your cloud deployment can be daunting and time consuming. Learn how we can help:

The Meraki cloud-managed architecture through the new Cisco Meraki MR series wireless access points will eliminate the cost and complexity of traditional on-site wireless controllers. Discover Wi-Fi 6 and gain network-wide visibility and control, seamless firmware updates, and more.

RingCentral Cloud Connector allows you to easily and seamlessly gain the cloud capabilities you need to support your flexible work environment while still maximizing the investment you’ve made into your traditional PBX system.

As a Platinum Mitel solutions partner, we can get you started with Mitel’s 6900 series phones which work on other Mitel platforms, including RingCentral.

CNP Technologies can help with your Mitel maintenance and professional services including training, hardware maintenance and repair, software support and upgrades, help desk and response center, managed administration, phone system and handset upgrades, and an easy swap program.

Our rich expertise and experience in designing, deploying, and managing Mitel unified communications solutions can help you increase your operational efficiency:

CNP Technologies has been delivering unified communications, data and network infrastructure, and security to companies across the United States from our headquarters in Charlotte, NC for over 22 years.

Learn how a cybersecurity mesh architecture (CSMA) can unify your fragmented infrastructure and deployments, create cohesion, and enable collaboration and automation across your entire environment.

Now you can get a complete communication, collaboration, and customer experience solution in a simple subscription offer with Mitel. Learn about Mitel’s MiVoice Business Subscription and how it can benefit your business:

With Foresite’s Integrated Risk Management (FIRM) Platform, you can simplify and automate much of the compliance process and remove the complexity of your risk and compliance journey. Find out how:

By using Direct Routing through RingCentral, you can get all the benefits of RingCentral’s voice solutions and optimize your Microsoft Teams investment for messaging, seamlessly.

With FortiVoice Cloud your team can call, conference, chat, and even fax through an all-inclusive and, most importantly, a secure unified communications solution.

Deliver data when, where, and how you need it with simplicity and consistency across all your touchpoints. No wasted resources – lots of flexibility.

While the Mitel MiVoice Connect platform is sunsetting by the end of 2029, CNP is committed to long-term support of the MiVoice Connect platform beyond that. Learn more about your options here:

With integrated instant messaging, video conferencing, and cloud PBX, RingCentral MVP offers everything you need to bring your teams and your customers together, from anywhere.

Mitel and RingCentral recently announced a strategic partnership. Learn how this joining of forces can benefit your business and why you should take advantage of this robust product offering now!

We know the significance communications play to business success. With MiCloud Connect, you can feel confident knowing that your new communications and collaboration solution is right for your business with our 90-day guarantee.

Businesses today need mobility, reliability, simplicity, and security. Learn how Mitel MiCloud Flex can fulfill all these needs and more, improving your business productivity for the long-haul:

With high voice quality for VoIP communications, reliable network connectivity from anywhere, easy device management, and more, you can make remote work easy! Learn how Cisco Meraki can improve and support your remote workforce:

CNP Technologies introduces Foresite, a global service provider delivering a range of managed security services designed to help our clients meet their information security and compliance objectives.

Take advantage of Unified Communications technology to drive business success and collaborate better with your team, customers, and partners.

MiVoice Connect brings a fundamentally different approach to business communications. We focus on your most important assets—your people and their goals—and remove impediments to free-flowing communications so your team can focus.

MiVoice Connect is a true end-to-end communications solution - from IP phones, to operating software, to data center, to advanced applications. Download this quick view into MiVoice Connect to see why it may be the solution for you!

Providing the best customer experience is an important part of building customer loyalty. Learn how you can get the tools you need to provide the best experience possible with CNP Technologies!

MiCloud Connect is a complete business communications and collaboration solution that empowers users to work more efficiently and productively, no matter their location. 

RingCentral is the market leader in cloud business communications and securely delivers an all-inclusive communications solution with quality voice, fax, text, HD video meetings, and conferencing for businesses – regardless of size, locations, devices, or budget. Learn what a cloud phone system can do for your business.

When was the last time you performed a vulnerability assessment on your network that did not require a vendor to spend hours on site? Discover a quick and easy way to test your next-generation firewall technology without disrupting your network.

Bring your communications and collaboration platform into the cloud for superior mobility, quality, simplicity, and reliability. UCaaS offers complete flexibility when adding new offices, users, and features to easily grow and customize your communications for a true competitive advantage.

CNP Technologies delivers 24/7/365 managed IT support and on-site assistance tailored for your businesses. Get total peace of mind in knowing all your technology needs are taken care of so you can focus on your business.

It’s not breaking news that organizations small and large are moving away from on premises deployments of Microsoft Office. There are many benefits to moving to SaaS deployment models and Office 365 fits perfectly into this category. With increased security, mobility, and ease of use, there is very little reason to remain on premises.

Software Defined WAN (SD-WAN) is becoming the mainstream choice for many modern organizations. Learn why you should choose CNP Technologies as your provider so you can receive the security and quality experience you need.

RingCentral’s open API allowed Velvetech to develop a custom solution that would help Insureon to increase conversions by 52%, decrease call-handle times by 45%, and turn their sales reps into rainmakers. Learn more about this team up and the award winning results:

Learn how RingCentral’s simplicity, disaster recovery, business continuity, ease of deployment, and integrated cloud communications apps and solutions helped NWEA improve productivity, support their contact center, increase engagement for both their employees and customers, and save money:

Novatech has hundreds of employees in nearly 20 locations across the US. Find out how RingCentral solutions are keeping Novatech connected, improving team cohesion, and maximizing sales efforts:

Discover how RingCentral helped Greenfield Commonwealth Virtual School improve communication and productivity for their staff, teachers, and students:

RingCentral leads on several key factors including feature set, company reputation, and the intuitiveness of their platform. But that's not what won CHG Healthcare over. Learn how RingCentral helped them create custom workflows and save $1.1 million on telephony costs:

Learn how this award winning transportation and logistics company gained a more flexible, intuitive, and feature-rich solution to handle their business phone, team messaging, video conferencing, digital faxing, and customer service operations by moving to RingCentral:

Technology is a vital component of a company’s operation and success. Network stability and availability is needed to ensure customer support levels match your business initiatives. Learn how CNP helped a local HVAC company achieve all this, and more.

Data Storage and Collaboration is critical to a company's success. Discover how CNP Technologies helped this commercial contracting company replace their unreliable system, fix security issues, and improve productivity:

When First Bank set a goal in 2016 of updating its core systems—including migrating its communications from a legacy PBX to a cloud-based system—they didn’t want to select anything less than the best.

The City’s IT services must be available 24/7, but the internal IT staff is only available from 8 am – 5 pm, Monday through Friday, leaving significant gaps of time where cyber exploits could go undetected. Find out how Foresite helped.

A financial services firm had regulatory audits coming up. Foresite’s IT Security resource consulted with the firm’s stakeholders to confirm their objectives for this project.

Discover how CNP Technologies was able to help this nationwide transportation company reduce maintenance and costs, improve customer experience, boost employee production, and more on their outdated communications and networking infrastructure.

In this eBook, you find out how a next-gen cloud contact center can help your organization deliver the experiences your customers demand, what a modern cloud contact center looks like, and how you can implement the contact center of the future in your organization today:

Waiting on hold to get help is inevitable, but you can learn how you can handle hold times better in every part of your contact center here:

In this eBook, you’ll learn why single channel and on-premise call centers struggle to deliver the experiences your customers demand, what new contact centers look like, and how you can implement the contact center of the future:

This guide will help as you embark on the search for the most comprehensive outbound and blended cloud call center platform. It will take you from the blank slate of unrealized call center potential to a clear, step-by-step solution:

Are you thinking about purchasing a new communication tool and unsure how to get started? Here’s a checklist to help you pick the right one for your business:

Centralized and consistent security controls are often not yet in place, and 62% of businesses have delayed app rollouts because of API security concerns. In this eBook, Fortinet will examine the best techniques to defend your APIs against security threats:

Learn all about cybersecurity in 2022 including a checklist of the 25 best cybersecurity practices, 4 steps to patch management, the importance of cyber insurance, and how to secure your business now and in the future.

Learn how Cloud Communications is contributing to business evolution and how digital transformation can help your business become more successful:

Learn the 5 crucial steps to successfully embark on an AI journey that will help you transform CX the right way.

Mitel Software Assurance provides access to upgrades, incremental enhancements, fixes, security patches, and expert technical support. Learn 5 ways SWA helps your business succeed:

If your current communications infrastructure has become a thing of the past, you’re not alone. Learn how to future-proof your workplace here:

GoTo Connect shows you where to start with flex work, how to implement the right strategies and policies, and how to execute them among your team leaders and workers:

Make sure you have the best recovery methods and data protection strategies in place. Learn five tips for better virtual machine backup and more in this VMware Backup for Dummies eBook:

Within the next five years, we are bound to see advances emerge in voice technologies, where innovation accelerates at breakneck speeds and changes how we live, work, and communicate, forever.

No matter your company’s size or use case, RingCentral and Mitel work collaboratively to find the best way to upgrade your Mitel systems to the cloud using migration tools no other vendor offers.

With best-in-class, cloud-first technologies from Cisco Meraki, you can optimize, secure, and connect your hybrid workforce, wherever they’re working from.

A modern, cloud-based IT platform can help you deliver a safe, frictionless, and extraordinary experience for employees, customers, and partners. Here are a few ways the right tech can help you at every turn:

This guide from Cisco Meraki talks about the possibilities when IT, IoT, and physical environments come together. Learn how you can make everything smarter.

This guide to creating an awesome and secure IT experience for your small business will help you learn how to manage issues such as WFH data security, social distancing in hybrid offices, cybersecurity, and more!

71% of people would rather interact with a human over a chatbot or other automated process. So, while it might be tempting to rely more heavily on technology and automation to handle customer service issues, a better option is to marry those tools with human interaction to provide a better experience. Find out how:

A future with more features and less maintenance awaits you with MiCloud Connect. To alleviate any concerns you might have about your journey to the cloud, this simple document outlines the five steps to activating your new system.

Whether you choose an on-site or cloud solution, you can rest assured that your new system will meet the business needs you have today while preparing you to capture the benefits emerging technologies will offer in the future. To help make your choice easier, take a look at this decision tree:

This checklist of 25 best practices for basic cybersecurity will help you prioritize where you should put your focus when it comes to cyberthreat protection in 2022 and beyond.

Today’s users need a network that allows them to connect to any resource from any location using any device. Learn how you can protect every edge, make hackers’ jobs harder, and make your easier:

Supporting your security strategy with the right features, solutions, and vendor is integral in todays business environment. Use this checklist to cover your bases:

If you’ve not yet been a victim of ransomware, the odds are, it’s only a matter of time. Here’s a quick checklist of the steps your business should take to deal with an active ransomware attack:

As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve your customers even while they are working from home.

Get in on the latest and greatest of business communications and learn what capabilities you may have been missing out on with these five signs it’s time to update your phone system. 

COVID-19 has created a global reorientation in business operations. This e-book outlines the steps you can take now to chart your path forward, integrate the right technologies into your operation, and ensure your business thrives in whatever the new business normal will be.

In one form or another, social distancing is here to stay. And that simple fact alone will have a significant impact on the way business interactions will be managed from here on in. In the pages that follow, we provide a snapshot of where the world is headed now and how you can prime your business for life on the other side of the pandemic.

Can your current phone system fully support your business? This e-book outlines five components to consider when evaluating your current communications capabilities.

A cloud PBX solution offers incredible advantages over an on-premises PBX such as ease-of-use, cost savings, a unified platform and more. Learn 7 reasons why you should switch from a legacy on-premises system to a cloud-based unified solution with RingCentral:

Thankfully, things like video and audio quality and poor network performance can be measured objectively. Learn how you can get better video meeting and calling performance:

Zoom brings the best video and voice communications to your organization to improve person-to-person interactions, increase productivity, and lower IT costs. Check out this infographic for more reasons to choose Zoom today!

Secure Access Service Edge (SASE) represents the future of secure connectivity. However, with a sprawling set of capabilities, it’s difficult to know what to prioritize.

Here are some facts and statistics about the state of remote and hybrid work in 2022. You can use it to help make decisions and create a better remote and hybrid work environment at your business:

This short glossary will help you and your team recognize the most important email security definitions. Add it to your arsenal so you can keep your company’s data and information safe:

Discover some insights into the challenges small business IT teams are facing today, plus some advice and simple solutions, in this infographic report from Zix:

Tomorrow’s networks will do a lot more than just connect people and systems. They will be platforms on which to build the smarter office—a workplace filled with systems, capabilities, and concepts that keep people safe and productive in entirely new ways.

Workforce optimization is the key to retaining more customers. Learn how you can satisfy your team with powerful tools and analytics in this infographic from Mitel.

Remote working isn’t a new concept. Businesses are adapting and realizing that employees should have the flexibility to work from wherever they need to. Here are 5 top tips to doing business as usual — regardless of where your team is!

In today’s world, a contact center is defined less by the physical space it occupies and more by the customer experience it delivers. Use this flowchart to determine if there’s a hidden contact center within your business.

All work and no play makes quarantine a dull time. Download this free and interactive videoconferencing Bingo game to keep your work from home employees feeling engaged and connected.

The team you have today looks a lot different than it did ten years ago: it’s mobile, millennial and increasingly remote. With the right mix of communications and collaboration solutions, you can achieve amazing levels of teamwork regardless of what challenges your organization may face.

Remote work is the new normal, but are your remote endpoints secure? With security incidents and data risks on the rise, it's important to make sure!

Email is today's primary threat vector, and this includes for business. With 71% of organizations today using cloud-based email services such as Microsoft 365, it's important to make sure you're secure!

Learn how leveraging Fortinet’s security solutions can help you to implement and deliver effective systems that can be trusted by your healthcare organization.

In this survey from Techaisle, learn about modernization maturity, organizational preparedness for hybrid work, dynamics between employer and employee expectations, and UC solutions’ current and planned adoption.

Historically, supporting business communications relied on a disparate mix of applications and infrastructure through multiple siloes, leading to poor user experiences and low adoption. Zoom changes all that. 

Evaluating costs requires careful evaluation because provider pricing is not apples-to-apples. It can be quite complex. Compare where Zoom fits into the equation.

Check out this study from Metrigy and Zoom examining and comparing the costs, utilization, and management of UCaaS voice and meeting solutions.

Discover the future of Workforce Engagement Management in the contact center, the benefits and differences of different workforce models, the top challenges business are facing, and more.

Experience always-on connectivity without bottlenecks or performance degradation with Wi-Fi 6 capabilites. Learn more in this whitepaper:

Check out this report to learn why cybersecurity professionals are imperative to business success and steps you can take in your organization to fill the gap:

Learn about the impact of phishing plus how to inform and build your cyber defense, create user awareness, identify gaps in your security, and more in this state of phishing report from Proofpoint.

Implementing security strategies to detect and intervene when something unexpected happens is harder than it sounds. This whitepaper from FortiGuard Labs explains the threat landscape for 2022 and offers some advice on how to prepare.

Providing the connectivity, security, and automation required to simplify networks is imperative, which is why we’re excited to announce that Cisco SD-WAN has been named a Leader in the IDC MarketScape: Worldwide SD-WAN Infrastructure 2021 Vendor Assessment! Check it out:

These days, the CISO role can potentially make or break a business. This CISO and Cybersecurity Report from Fortinet takes a snapshot of how CISOs are approaching cybersecurity and the challenges they're currently facing:

If recent headlines are any indication, cybersecurity isn’t getting the priority it deserves in modern business strategy. Significant progress is needed in order to effectively thwart cyberattacks. Learn how Fortinet is combating this culture through cutting-edge technology and how you can get the digital security you need, everywhere you need it:

In this whitepaper, Fortiguard Labs shares information from their global data analysis on the trajectory and impact of ransomware. You’ll also gain a more thorough understanding of what ransomware is, how it works, who it targets, and how you can protect yourself.

The secret to a successful cloud-based solution deployment is a well-planned implementation aligned with the organization’s business requirements, objectives, and outcomes.

Disaster recovery and business continuity plans to prepare for unexpected events have become must-haves for most companies. However, if you operate a contact center, it doesn’t take a much to have a disastrous impact on your business.

With 3 in 5 businesses working at least partially remote, it’s critical to understand the current state of hybrid work and how to set up your small business for success.

Many businesses have delayed upgrading their PBX and moving it to the cloud. Learn 7 business benefits of moving from an On-Premises PBX to a Cloud Communications and Collaboration System:

In this whitepaper, Fortinet explores why remote working is the next normal for business and how you can stay secure and efficient while using Unified Communications for your remote working needs.

Check out these key findings from this email risk assessment from Fortinet and CNP Technologies so you can mitigate email borne threats and optimize your overall email experience.

Finding the right enterprise communications solution has always been complicated. Quickly learn how a complete package, cloud-based, unified communications solution can radically simplify operations and transform your business.

Across a range of industries, “going” to work is becoming a relic of a bygone era. In addition, the old model of companies
recruiting talent locally and, in some cases, paying to transplant highly skilled workers from distant locations is also no longer the norm. Learn how video conferencing has become a pillar of enterprise communications.

Cloud computing has transformed how we consume and deploy IT solutions. This whitepaper explores how you can develop your solution checklist for the changing paradigm.

Having a large number of remote users operating outside the corporate network changes cybersecurity priorities and increases risk. Learn the 4 parts of a successful security solution in this "new normal."

As pharmaceutical companies increasingly digitize data and store it online, they become more susceptible to pharmaceutical cyberattacks. Learn the top 7 threats you should be looking out for, and how to mitigate them, in this whitepaper from Fortinet.

Manufacturing organizations manage expensive and sophisticated equipment at their factories—and the systems that run the machinery are increasingly being connected to the internet. The cybersecurity implications of this trend are significant.