Increase customer loyalty with better contact options
Gone are the days of the "Call Center"
What was once a "Call Center" has now become a "Contact Center" as customers' expectations for more interactive options has increased.
Whether it's being able to compose an email from their laptop, send a text from their smartphone, conduct a chat session from the web, or message you from Facebook, customer expect the ability to reach out in multiple ways.
CNP is ready to help you reach beyond the limits of yesterday’s "call center" to become a modern "contact center" with multiple options and levels of engagement to improve user experience and increase customer loyalty.
Customer-Agent Pairing
Our solutions intelligently pair customers and employees with the right resources at the right time.
AI-Powered Self Service
Omni channel support with AI-powered proactive self-service options to help you design a better customer experience.
Unified Toolset
A unified toolset that eliminates confusion, ensuring productivity and facilitates that support both onsite and ever-increasing work-from-home agents.
Call Recording
Keep track of all customer engagements to make sure each and every experience is the best it can be.
Timely Agent Reporting
Our systems ensure timely feedback, intelligent coaching and collaboration to boost agent potential.
Cost-effective Scalability
As your company grows and call center needs increase, CNP can easily scale your call center solutions, with no interruptions.
Support Remote Agents
Struggling to keep your contact center staff productive from anywhere?
With MiContact Center Business you can easily provide the the same tools your agents use in the office to your remote teams and staff wherever they might be located.
Key Features
Omnichannel Support - handle customer phone calls, emails, chats, SMS, and social from anywhere
Softphone - enjoy the same desktop phone communications experience from a PC, laptop, or smartphone
Presence Indicators - always know if your fellow agents and support staff are available, busy, or out of the office
Mobility - extend customer communications and team collaboration capabilities to mobile agents, supervisors, and support staff
Web Client - access all the agent and supervisor features from remote locations using only a web browser
Remote Supervision - see the status of agents, queues, service levels and callbacks via real-time dashboards and coach agents remotely
Integration - extend existing integrations with CRM, ERP, WFM, QM, Google AI and more to remote contact staff
Call Center Partners
Ready to improve your customer's experience?
Reach out to our experts for a free assessment of your current contact center solutions
Copyright 2024 CNP Technologies Llc.
All Rights Reserved